Refund Policy

Refund Policy – Velloo

At Velloo, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please read our refund policy carefully to understand how we handle returns and refunds.

1. Returns & Refunds

• You may request a refund or exchange within 30 days of receiving your order.
• To be eligible for a refund, items must be in their original condition and packaging, with all tags and labels intact.
• To initiate a return, please contact us at [your contact email] with your order number and the reason for the return.

2. Non-Refundable Items

• Some items are not eligible for refunds or returns, including:
  • Personalized or custom-made products
  • Gift cards
  • Items marked as "final sale" or “non-returnable” during checkout

3. How to Return an Item

• Once your return is approved, we will provide you with instructions on how to send the item back to us.
• Please note that customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

4. Refund Process

• After we receive and inspect the returned item, we will notify you of the status of your refund.
• If your return is approved, your refund will be processed to the original method of payment within 7-10 business days.
• Please note that shipping fees are non-refundable.

5. Exchanges

• If you'd like to exchange an item for a different size or color, please contact us within 30 days of receiving your order, and we will guide you through the exchange process.

6. Damaged or Incorrect Items

• If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund.

If you have any questions or need assistance with your return or refund, please don’t hesitate to reach out to our customer service team at [your contact email].

Thank you for shopping with Velloo!